Library and IT Frequently asked questions

What facilities do you have in the library?

Find out what we have in the library by looking at our floor maps. The virtual tour can also help you plan your visit.

Don’t forget you will need your University ID card to access the library.

Some of our facilities include:

Watch our video to find out:

Look at our Library Skills guide for help with search techniques and sources and types of information.

There are two self-issue machines on Level 1 near the entrance gates.

You will need to use your University ID card to take books out.
The self-issue machines will display the titles and due dates of the books you issue.
A book will be loaned to you for six weeks unless there is a queue of users who have requested the item. In this case it will be loaned for seven days.

Check your library account and renew your loans regularly. If your issued item is subsequently requested, the due date may change.

There are two self-return machines on Level 1 next to the Information Desk. There is also a red returns bin on Level 0 in the 24/7 Open Access Room.

Check your library account to make sure all returned books have come off of your account. If there are any issues please contact us straight away.

Books should be collected from the reservation shelving near the Information Desk on Level 1.

You will receive an email when your book is ready to collect.
Your book will be held until the expiry date stated on the email.
Collect your book from the reservation shelving.
Books on the reservation shelving are filed under last initials in alphabetical order.

A printed slip with your initials will be wrapped around the book to help you find it.
Issue your book as usual before leaving the library.
The book will be loaned to you for six weeks unless there is a queue of users who have requested the item. In this case it will be loaned for seven days.

Find out by watching our 01:38 minute video. Look at our self-help articles to discover more about:

Borrowing, including:

You can change your password online by doing the following:

Log in to the University Portal
Select the Office 365 tile, choose the cog icon in the top right corner, then select Change your password from the drop down menu.

If you have forgotten your current password and need to change it, please read our instructions for forgotten passwords.

If you have a general IT query or need help accessing electronic and digital resources we can help. You can contact us:

in person – our core opening hours are Monday to Friday 09:00–18:00 with a reduced service outside of these times
by phone +44 1752 588588
or via email LibraryandITenquiries@plymouth.ac.uk

There are various guides to help you use the Digital Learning Environment (DLE) covering:

We have a number of bookable study rooms on all floors of the library.

you will need to book online at Resource Booker
enter your University email and password to log in
select the tile Student Study Rooms (Charles Seale Hayne Library)
in the Refine Search section, to the right, you can select a date and time. This will display the rooms on the floor levels that are available
select the study room that you wish to book
in the form, add your name in the Booking title field, check the details and select Book
you will see your booking on a calendar and confirmation will be sent to your University email address.

View further details about study rooms

The Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

24/7 term time, 08:00–20:00 vacation