- 100% agree the workshop was well organised and communicated to staff.
- 100% agree the workshop was interesting and engaging (85% strongly agree).
- 100% strongly agree that the forum theatre performances helped them better understand difficult conversations better.
- 92% agreed that their understanding of difficult conversations has improved, one respondent responded neutrally. 100% agreed their understanding of psychological safety improved.
- 100% strongly agreed the workshop was worthwhile.
School of Biological and Marine Sciences: Difficult Conversations and Psychological Safety Workshop
Designed to support staff to improve their abilities in communicating difficult messages
Training about Difficult Conversations is often thought of only in the context of management. In fact, difficult conversations take place for most of us fairly frequently when we attempt to communicate perspectives and feelings that we believe others will reject or take offence at. Yet these conversations need to take place and having them improves relations, workplaces, and general wellbeing. We all have an obligation to make sure our workplace is one where different opinions can be expressed and where we can speak out when we think something is wrong. This workshop was a small step in ensuring we all feel safe in speaking out and having those difficult conversations.
Professor Richard Preziosi
Head of School
Key aims
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@Identify the best method of communicating for the topic
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@Prepare and structure effectively to communicate a difficult message
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@Use techniques to overcome personal barriers to have difficult conversations
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@Manage awkward behaviours and difficult personalities
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@Facilitate effective communication sessions
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@Identify ways we can create a psychological safe environment in SoBMS to enable people to speak up and have difficult conversations
Feedback
- Forum theatre performances brought scenarios to life and led to actionable steps which we can use day to day.
- Discussions in small groups to understand different attitudes and ideas on how to deal with difficult conversations.
- Relevance of the issues discussed meant that staff felt invested.
- Interacting with colleagues from across the School and having the opportunity to talk about what would make the School a better place for everyone.
- Raising awareness of issues contributes to better working relationships and performance.
- Knowing that the School recognises the importance of this training and is actively trying to cultivate a better working environment will encourage a culture shift in itself.
- Provided a framework to have difficult conversations and increased confidence to use this.
- More attendance from other members of the School to shift culture.
- Notes from discussions to be recorded and shared so that staff can fully participate in discussions.
- Create the space for and encourage staff to share personal experiences if they wish.
- Consider the timing of workshops e.g. difficult conversations workshop before PDRs.
Next steps
- Create a ‘Psychological Safety Commitment’ document based on staff suggestions in the workshop, provide opportunities for staff to share their feedback before introducing this document in an all-school meeting/planning day.
- Organise a second ‘Difficult Conversations’ workshop with bespoke scenarios and small group practice on how to manage these conversations.
- Explore ‘Active Bystander’ training to be run at Faculty level.