Getty image 676570464. Spotting the seriously sick child. Research Festival 2021. Baby and doctor.
iPoorly is designed for parents and carers who want information on symptoms of acute childhood illness (those illnesses that have sudden onset and are short term) displayed by a child under five years of age. It is designed to help parents to assess the severity of their child’s illness and know how to care for them.
The app is also designed to help parents record their child’s symptoms and be able to share that information with health professionals if they wish. Information is provided within the app on the commonest presenting symptoms of childhood illness. The app is intended to be a tool to offer information and support throughout the decision making process.
The iPoorly app development team are working in collaboration with patient and public involvement (PPI) partners and first contact professionals, building on the previous work of the wider ASKSNIFF team.
If you wish to contact us about iPoorly, please email us at iPoorly@plymouth.ac.uk.

iPoorly: Child Symptom Checker app prototype

Are you a parent with a child under 5 years old? Would you like to test the iPoorly prototype app designed to help parents know when to seek help for a sick child? If yes, please download and use the free app, and help us by leaving a review of your experience.
The first 100 reviewers will receive a £10 Amazon voucher. Use the voucher code SYMPTOMSAVVY to gain access.
 
 

Privacy policy

The iPoorly App (“the App”) is the result of a collaboration between the University of Plymouth, University College London, the University of Leicester, the University of Oxford, WellChild charity and the UK Sepsis Trust.
In this privacy policy, a reference to “personal information” or “personal data” means any information about you which is personally identifiable such as your name, address, mobile / device number or e- mail address and any special categories of sensitive personal information such as your physical or mental health.
This privacy policy (together with any other documents referred to in this privacy policy and any additional documents incorporated by an Appstore (a website platform from which a mobile application may be downloaded)) sets out how your personal information will be stored and used. Please read this privacy policy carefully to understand our practices regarding your personal information.
Any reference to “you” or “your” means you as a user of our mobile application software and associated services known as iPoorly which is currently hosted by Cogniss.com. Any reference to “we”, “us” or “our” is to the of University of Plymouth and references to “the Collaborators” means University College London, the University of Leicester, the University of Oxford, Wellchild and the UK Sepsis Trust. For the purpose of the Data Protection Act 2018, the controller is the University of Plymouth, Drake Circus, Plymouth, Devon, Pl4 8AA (“the University”).
This privacy policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise. It does not cover third party websites to which we provide links. They may have their own privacy policies and/or terms and conditions of use.
By accessing and continuing to use the App, you accept the terms of this privacy policy. By clicking on the "Accept" button before downloading or streaming a copy of the App, you are also agreeing to the terms of this privacy policy. Please understand that if you refuse to accept this privacy policy, you will not be able to use the App. Please note that we reserve the right to revise this Privacy Notice at any time by notifying you of the change when you next open the App. If you do not agree with any part of our privacy policy then you should not download the App.


1. What information do we hold about you and how is it collected?

We may collect and process the following information about you:
  • information that you provide by filling in your details and answering questions on our App. This includes information provided if you are asked to register to use parts of the App, information provided at the time of registering to use the App, posting or writing material or requesting further services. We may also ask you for information if you report a problem with the App. Information you provide may include, name, IP address, email address, your children’s ages or date of birth, their medical health and/ or symptoms, region where you live, geolocation data, ethnicity, first language, and your feedback on the App
  • if you contact us, we may keep a record of that correspondence;
  • we may also ask you to complete surveys (as well as questions on the App) that we use for research purposes, although you do not have to respond to them; and/or
  • details of your visits to, and use of the App including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
Where geolocation data is collected users will have the option to turn off this functionality in the settings of their mobile device. The App is a product of research and we may use data collected to information future research activities.
We may collect information about your computer or other mobile device, including where available your internet protocol ("IP") address or other unique device identifiers, operating system, browser type and mobile network information as well as the device's telephone number, for system administration and to report aggregated or anonymised information to the Collaborators. This is statistical data about our users' activities and patterns, and does not identify any individual.
In addition, in common with many other online services, we may use "cookies" or other devices to store and sometimes track information about you (see section entitled "Cookies and other such devices" below).

2. How do we use information about you?

We use information about you to help us provide you with a more personalised service which is tailored to suit your needs. We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
  • Where you have consented before the processing.
  • Where we need to perform a contract we are about to enter or have entered with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where it forms part of the University’s public task to engage in research activities
Your personal information may be used by us to:
  • analyse such personal information you submit through the App and report back to you;
  • utilise information provided by you to ensure the provision of age appropriate information
  • enable you, should you choose to do so, to send information you record in the App to a selected health professional
  • send communications to you through the App. These communications may include marketing material, technical and support information, requests for your feedback on the App and information on updates or change. By using the App you agree to us providing you with such communications
  • monitor, develop and improve the App, services and your experience;
  • ensure that content on the App is presented in the most effective manner for you and your device;
  • allow you to participate in any interactive features of the App (whether present now or in the future), such as voting features and selecting answers, when you choose to do so;
  • contact you to discuss any issues, updates or problems with the App;
  • process and deal with any complaints, feedback or enquiries made by or about you; and/or
  • investigate any suspected breach of any terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the App and using keyword triggers to investigate usage that may be inappropriate.
The App is the product of previous research and we may use anonymised or aggregated data collected in existing research or to inform future research activities.

3. Will we share your information with third parties?

We will only provide the Collaborators with anonymised or aggregated information about our users which will not include information personally identifying you.
We may pass your information to the Collaborators as follows:
  • for use in existing academic research activities or to inform future research activities;
  • we may pass your personal information to our employees and agents to administer the services provided to you by us now or in the future; this includes Cogniss as the current host and App developer and any subsequent host or developer engaged by the University; some general statistical information about the App user base, uptake patterns, traffic volumes and related matters may be passed on to reputable third parties but these details will not include information personally identifying you; and
  • we may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of any terms and conditions otherwise relating to you or otherwise where required by law and we will co- operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching any terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.
  • where you choose to send information recorded within the App to a designated health professional selected by you.
We do not pass or sell your personal information to third persons for any other purpose than those set out above.

4. Where do we store your personal data?

The data that we collect from you will be stored on servers in the European Economic Area ("EEA"). It may be transferred and processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your details, the processing of your communications and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your details are treated securely and in accordance with this privacy policy.

5. Can you access the information we hold about you?

The Data Protection Act 2018 gives you a number of rights in relation to your personal data. You can:
  • access and obtain a copy of your data on request
  • require the University to amend incorrect or incomplete data
  • require the University to stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • object to the processing of your data where the University is relying on its legitimate interests as the legal ground for processing
  • require us to erase your personal data
  • require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal)
  • receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller.
Please note that the above rights are not absolute, and the University may be entitled to refuse requests where exceptions apply.
For further information or if you wish to exercise any of these rights or if you have a complaint about the way you believe your data is being processed, in the first instance, please contact ipoorly@plymouth.ac.uk

6. Amending your information

Where you register your details for certain services (such as using the App or registering your interest) and/or open a user account that you can then use to access and log on to use any services we may provide, you may change or update your details at any time via your account or by contacting us. You must make sure that you update your details as soon as possible with any and all relevant changes.

7. Cookies and other such devices

Like many other websites and application providers, the App uses cookies and other similar devices to collect data. A cookie is a small amount of data sent from our server and stored on your device's hard drive. Cookies help us to provide you with a good experience when you browse the App and also allow us to improve the App.
Other uses of cookies (where you have consented to such use)
Where you consent to us doing so, we also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use the App and to help us improve the structure of the App (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages and advertisements are visited, to determine the most popular areas and generally in order to monitor usage.
Where you consent to us doing so, we may also use cookies and other such devices to:
  • allow you to carry information across pages of the App and avoid having to re-enter information;
  • within registration to allow you to access stored information;
  • help us recognise you as a unique visitor when you return to the App and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
  • speed up searches; and/or
  • within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
Other cookies outside of our control
We may use external services such as YouTube, Twitter or Facebook, to display certain content on the App. We cannot prevent such websites from collecting information about your usage of their services on the App, for example, number of plays of a video.
Managing and deleting cookies
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features may not be available to you.
Find out how to disable/enable cookies by clicking on the “Managing Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org.

8. Security/how do we protect your information?

We endeavour to take all reasonable steps to protect your personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the App. Any information you submit is sent at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. Changes to our privacy policy

Any changes we may make to this privacy policy in the future will be notified to you when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or other services.
This privacy policy was last updated in June 2024.

10. Contact details

Data Controller: University of Plymouth, Drake Circus, Plymouth, Devon, PL4 8AA
University of Plymouth is registered under the Data Protection Act 2018 and has notified the Information Commissioner's Office about our data processing activities under registration number Z7546246.
The Data Protection Officer can be contacted at dpo@plymouth.ac.uk
If you have any general queries in the first instance please contact ipoorly@plymouth.ac.uk

Terms and conditions

This Mobile Application (“App”) is provided by [University of Plymouth] [through its wholly owned subsidiary University of Plymouth Enterprise Limited] to you for your personal use on the terms set out below. Please read these terms carefully before using the App. These terms as well as the Privacy Notice apply to all use of the App, including any updates to the App and by downloading and installing the App you agree that you have read and accept these terms. If you do not agree with these terms, you must not use the App.
Please note that we reserve the right to revise these terms and conditions at any time by notifying you of the change when you next open the App Your continued use of the App following the posting of changes to these terms will mean you accept those changes.

1. Reliance on the App and disclaimer

The App is designed for parents and carers who want information on symptoms of acute childhood illness (those illnesses that have sudden onset and are short term) displayed by a child under five years of age. It is designed to help parents to assess the severity of their child’s illness and know how to care for them.
The App is also designed to help parents record their child’s symptoms and be able to share that information with health professionals if they wish. Information is provided within the App on the commonest presenting symptoms of childhood illness. More symptoms will be added as the App develops.
The App is a support tool and is not intended for use as a standalone tool.
The content on the App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional, medical and/or specialist advice before taking, or refraining from, any action on the basis of the content of the App. If you are still worried about your child’s health after reading the information in the App, seek professional help from your local health services.
While we endeavour to ensure that the content on the App is correct, we make no promise, warranty or guarantee that the information is accurate, complete or up-to-date. We therefore disclaim all liability and responsibility arising from any reliance placed on such information, commentary and materials by any visitor or user of the App, or by anyone who may be informed of any of its contents.

2. Usage

We grant you a non-transferable, non-exclusive licence to use, download and install the App on your mobile handset to access the App in accordance with these terms and conditions. You do not and will not own the App or any information that is provided to you through it. You should not use the App or its content to generate income of any kind.
By downloading the App onto a mobile telephone or handheld device, you are confirming that you have obtained permission from the owners of such device if that device is controlled, but not owned by you. By using the App, you consent to us collecting and using technical information about the mobile telephones or handheld devices and related software, hardware and peripherals that are internet-based or wireless to improve our products and to provide any services to you.
You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App meet your requirements. In particular, you agree and acknowledge that the App is the product of research and therefore is subject to ongoing development and improvement.
Except as expressly set out in these terms or as permitted by any local law, you agree:
(a) not to copy the App;
(b) not to share, rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;
(c) not to make derivatives of, alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
(d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing;
(e) to include our copyright notice on all entire and partial copies you make of the App on any medium;
(f) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
(g) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

You agree that you shall not:
(a) use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
(b) infringe our intellectual property rights or those of any third party in relation to your use of the App, including the submission of any material;
(c) transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App;
(d) use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
(e) collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running the App.

You must not attempt to gain unauthorised access to the App, the server on which the App is stored or any server, computer or database connected to the App. You must not attack the App via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may be committing a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the App will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the App or to your downloading of any material posted on it, or on any website linked to it.

3. Intellectual property

You acknowledge that all intellectual property rights in the App anywhere in the world belong to us or our licensors, that rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App other than the right to use each of them in accordance with these terms. You acknowledge that you have no right to have access to the App in source-code form. All such rights are reserved.
The names, images and logos identifying us, companies in our group, our partners or third parties and our/their products and services are proprietary marks and may not be reproduced or otherwise used without express permission.
We are the owner or the licensee of all copyright and other intellectual property rights in the App and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

4. Liability

The App is provided to you free of charge and on an 'as is' basis.
We reserve the right to introduce a charge for the use of the App at any time. We do not promise that the App will be suitable for your needs, or that it will work accurately or in a particular way. In particular, we make no warranties or representations about the accuracy of the data provided by the App and will not be liable to you for any errors or omissions in such data.
To the extent permitted by law, we exclude all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy in relation to the App. We do not guarantee the timeliness, completeness or performance of the App or any of the content and aall information and/or data included in the App are made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk.
While we try to ensure that all content provided by us is correct at the time of publication, certain information is compiled and provided by third parties, and no responsibility is accepted by us or on our behalf for any errors, omissions or inaccurate content on the App.
The App is a product of ongoing research and as such, should not be relied upon as being accurate or conclusive. To the extent permitted by law, we exclude all liability for any computer viruses or other malicious programs which are transmitted to your computer or mobile handset as a result of your use of the App. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
We only supply the App for domestic and private use. You agree not to use the App for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Our maximum aggregate liability under or in connection with these terms whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to £100, or the sums paid by you upon purchasing the App, or any in-App spend, including subscriptions, whichever is greater.

5. Availability

We cannot guarantee the availability of the App at any time. As with any service over the internet or mobile network there are factors over which we have no control, for which we cannot accept liability. You agree that we may take the App offline whenever we consider that this is necessary for routine or emergency maintenance without liability to you. We do not promise full and error free operation of this App at all times. Access to the App is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the App without notice.
In order to use the App, you are required to have a compatible mobile telephone or handheld device, internet access, and the necessary minimum specifications. We do not promise that we will always update the App so that it is relevant to you and/or works with the operating system version that you have installed on your device.
The App may contain links to other independent third-party websites. These are provided for your convenience only. Such third-party sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any).
The App must not be framed on any other website, nor may you create a link to any part of the App without our express written permission. We reserve the right to withdraw linking permission without notice.
We shall not be liable for any failure, any suspension or any termination of access to the App in connection with or arising out of a force majeure event. In these terms of use, a "force majeure event" shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, interruption or failure in communications networks and facilities (including the internet), fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents.
We aim to update the App regularly and may change the content at any time. If the need arises, we may suspend access to the App, or close the App indefinitely. Any of the material on the App may be out of date at any given time, and we are under no obligation to update such material.

6. Internet usage

The App may require a correctly configured and functional internet data connection, both for the initial installation, and for use. Data charges may be charged to you by your network provider depending on your individual tariff. You are responsible for any such costs. Note that if you are using the App on an overseas network, the cost of data usage may be considerably higher than when at home.
The App may make use of location data sent from your mobile device. On most mobile handsets, you can turn off this functionality by turning off the location services settings for the App. If you use these services, you consent to our transmission, collection, maintenance, processing and use of your location data to provide and improve products and services. Such services may also lead to you incurring additional data charges and costs and you will be responsible for such charges.

7. Communications and updates

We may send communications to you through the App. These communications may include marketing material, technical and support information, and information on updates or changes. By using the App, you agree to us providing you with such communications.
Please note that we may cease to operate and support the App, or a particular version of it, at any time. If this happens, you will be unable to access the App and you may be unable to download or install fresh copies of the App. Where we think that it is reasonable to do so, we also reserve the right to either require you to delete the App, or to remotely deactivate the App from your mobile handset. We cannot accept any liability for errors which become apparent in old versions of the App.

8. Data

Any personal data supplied by you to us through your registration for, downloading of or usage of the App shall be subject to these terms and the Privacy Notice

9. Contacts and disputes

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
The App is based in England and is intended for users in the United Kingdom. We make no representations that the materials and App are suitable for users outside the United Kingdom, and if you choose to access the App from outside of the United Kingdom you are solely responsible for ensuring compliance with all relevant local laws.
You can cancel the service at any time by deleting the application from your mobile handset. We may cancel or suspend your usage of the App at any time in the event that you breach these terms. We reserve the right to suspend, restrict or terminate your access to the App or any part of it at any time at our sole discretion.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks. We may transfer our rights and obligations under these terms to another organisation.
If you have any queries about these terms or the App, please contact iPoorly@plymouth.ac.uk