Real world testing of AI mental health app
Testing of artificial intelligence-enabled app Wysa used to support patients with mental health concerns

Unmet need for additional patient support
Mental health conditions place a large burden on individuals, healthcare systems, and the economy. This burden has been exacerbated by the COVID-19 pandemic, which has seen an increase in both demand for mental health services and in wait times to access them. This unmet need is a serious concern, because mental health conditions can have wide ranging negative impacts on individuals’ lives and well-being.
Over a million people are referred to UK mental health services each year but just over half are provided with one session of workbook-based support. Few other free services are available, so people may have to wait over 12 weeks to receive treatment or support for their mental health conditions. As this 12-week wait often occurs after a period of hesitancy about whether to seek treatment at all, it can be a stressful time that risks worsening their mental health.