Key figures
It is also valuable to compare numbers over time. By comparing these with budgets and forecasts in financial reporting, leaders and managers can develop a set of key performance indicators (KPI’s). These are different for every business in every sector; in some companies it could be customer retention or average income per customer, in others it could be debtor recoverability days or inventory turnover days. Each business’ KPIs are specific to them; it is important, indeed ‘key’, that they are developed in a timely way and that the information they provide on performance is considered.
In a hotel business for example, one of the KPIs could be the number of guests. Knowing in advance how much occupancy there will be indicates how many staff members need to be working at a given time. Getting these key ‘assumptions’ or calculations wrong can massively impact on budgeting, causing costs to spiral unnecessarily. This is a timely topic right now; with inflationary pressures in the economy such as wage and energy price rises, as well as a weak currency making imports more expensive, getting assumptions or calculations wrong can have a significant impact on a business’ financial performance and sustainability.
Budgeting and forecasting are also linked to financial reporting. Without good budgeting, it is very hard to run a successful business. A good budget should be based on realistic expectations, and it should factor in both potential upsides and downsides. This also links with risk management and an understanding of the risks facing a business. By identifying and understanding what could go wrong and developing plans to minimise the likelihood of this occurring, or mitigating the effects of such occurrences, managers can identify what their biggest risks are. This kind of process needs to be done regularly to reflect the ever-changing business environment. Specific risks can be more or less likely to affect a business over time.
Strategy should be informed by more than financial results alone. This process should include horizon scanning; if fuel and transport costs continue to increase, will more remote and home working change business practices? How else will these cost increases impact budgeting and the workforce? Will it open up other labour market options for example?