Don’t panic, it’s a test: expert welcomes new UK alerts service but says benefits will only be known following a real emergency

Professor Judy Edworthy has been designing and assessing the effectiveness of alarm systems for more than 30 years
Driving through floodwater from Shutterstock
The first test of the new UK Emergency Alerts service will be a step into the unknown for authorities and the public alike, according to an international expert in alarm systems.
At 3pm on Sunday, April 23, mobile devices across the country will receive an alert as part of a national system that aims to warn the public if there is a danger to life nearby.
When it is fully operational, it will be used by the government and emergency services to alert people to issues such as severe flooding, fires and extreme weather events.
Professor Judy Edworthy , Emerita Professor of Applied Psychology at the University of Plymouth, believes it is a huge positive that the technology is now available to create such a nationwide alert system.
For this initial test though, she believes many people’s first response will be one of surprise given both the sound of the alert and its ability to sound even if a person’s phone is set on silent.
This is the first nationwide system of its kind in the UK, although many other countries do already have similar alerts in place.
Previous public alarm systems – such as air raid sirens used in the Second World War – were designed to play a recognisable sound into the air, but haven’t been used for around 80 years. However, the technology is still in use such as those operating in Norfolk and in Plymouth’s dockyard.
The crucial difference is that these sirens only alert people within its range of about two miles, whereas this new alert system will be delivered straight to mobile devices.
Professor Edworthy said:
“Despite the publicity that has taken place around the system, many people will be unaware a test is coming and that it’ll be so up close and personal. It’s a new sound that they will not immediately associate with their phone. I would describe it as rather harsh computer-generated tone, suitably urgent and with attention-getting qualities. The sound has been made available on social media already so one thing people can do is to make themselves familiar with this in advance. Otherwise, and despite the message explaining it is a test, I expect some people may well be astonished.”
Professor Judy Edworthy
Professor Judy Edworthy
Professor Edworthy has been working on alarm systems for more than three decades and has developed a number of warnings for the medical and transport industries.
This has included working with the Rail Safety and Standards Board (RSSB) to address a range of issues around alarm implementation and how train drivers respond to them.
Working with colleagues at the University of Plymouth and elsewhere, she has also carried out extensive research into how people respond to those alarms and whether there are factors which ensure they do so appropriately.
She added:
“One of the key questions about this new system is how well will it work in a real emergency. If it makes people look at their phones and read the message, and then act on it, it can be said to have worked. But this is a test so the purpose is to try to understand whether people have taken notice of this message, and if they are likely to do so when an actual emergency happens. It’s also necessary to set out guidelines of when this alert will be used. People will quickly learn if an alarm is false, so in the longer term the factor that will determine its effectiveness is whether it is used in a real emergency and a real emergency only. If it is used in less serious conditions, it will soon lose its efficacy and people will start ignoring it.”

Developing more effective and meaningful auditory alarms for a global medical device safety standard


Watch a short video about Professor Judy Edworthy's research into alarm systems for the medical sector.
You can also find out more about her work on transport alarms: Developing alarm and track signalling systems for the rail industry
 
MPsych Clinical Psychology - image courtesy of Getty Images

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